Return and Refund Policy
At Phonemedlife, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not happy with your order, we offer a straightforward return and refund policy. Please review the following details carefully to understand how our process works.
Returns and Refunds
Customers can return products within 15 days from the date of delivery, provided they meet the conditions outlined below. Once we receive your returned product, we will process a refund to your original payment method, unless otherwise agreed upon.
Conditions for Return
Invoice is Mandatory: To process any return or refund, the original invoice must be presented. The invoice serves as proof of purchase and is necessary to verify your transaction details.
Products Must Be Unopened: Returns will only be accepted if the product packaging remains unopened and in its original, sealed condition. We cannot accept returns for products that have been tampered with or opened.
No Physical Damage: The returned product must be in its original, undamaged condition. Any product with signs of physical damage or misuse will not be eligible for a return or refund.
Liquid Products: Due to the nature of liquid products, they must be returned within 12 hours of delivery. This time frame ensures that we can properly inspect and address any issues with the product’s quality or condition.
Changes in Terms and Conditions: As business needs or market dynamics evolve, we reserve the right to update or modify these terms and conditions. Any changes will be communicated on our website and apply to all future transactions.
How to Return a Product
To initiate a return, please contact our customer service team at [email/contact number]. Ensure you have your invoice ready, and we’ll guide you through the return process. Please note that shipping costs for returns are the responsibility of the customer unless the product is defective or incorrect.
Refund Process
Once your return is approved, we will process the refund within a specified period (usually 7-10 business days). Refunds will be made to the original payment method used at the time of purchase. In some cases, we may offer store credit or exchange options based on customer preference.